A single on-site knowledge base for setup, timesheets, reports, troubleshooting, and support-driven answers.
These are the questions teams most often need answered quickly.
A short path from a fresh workspace to usable projects, members, and reports.
Read articleCreate a new organization, join the right one, and find data that appears missing after sign-in.
Read articleUse core hours to shape expected daily, weekly, and monthly goals, including part-time schedules.
Read articleYes. Weekends are hidden by default in Timesheets, but you can show them and Sandtime.io remembers the preference.
Read articleBuild reports with date ranges, groupings, metrics, filters, and additional columns such as start and end time.
Read articleGet day-by-day, activity-level, or employee-level exports for clients, payroll, or monthly admin reviews.
Read articleSandtime.io pricing mainly scales with seats. Core product capabilities stay available to all users.
Read articleExpired codes, damaged login links, missing messages, and the fastest ways to get back into Sandtime.io.
Read articleModeled after the strongest parts of modern support centers: clear categories, short answers, and a fast path to a real person.
Core setup, organizations, roles, and the settings that shape daily work.
Browse category6 articlesTimers, weekends, approvals, breaks, locks, and day-to-day time entry.
Browse category3 articlesCustom reports, printable exports, monthly timesheets, and billing data.
Browse category2 articlesSlack, browser extension, and the extra entry points around the core app.
Browse category2 articlesPricing, paid plans, cancellations, and account or organization removal.
Browse category4 articlesSign-in issues, overlapping entries, deleted activities, and product fit questions.
Browse categoryIf the article does not cover your case, open the chat or send an email and we will help you work through it.