Practical help for Sandtime.io
Setup, timesheets, reports, troubleshooting, and the answers support gives most often - all in one place.
Popular answers
These are the questions teams most often need answered quickly.
Welcome to Sandtime.io: first setup checklist
A short path from a fresh workspace to usable projects, members, and reports, with the settings worth changing first and the steps that follow.
Read articleCreate and switch organizations
Create separate workspaces, switch between organizations, and find focused help when data appears missing.
Read articleSettings, core hours, and dashboard goals
Use core hours to shape expected daily, weekly, and monthly goals, including part-time schedules, and set a weekly goal alongside them.
Read articleSet core hours
Set the default start and end of the workday in Settings > Time tracking > Core hours. The window length becomes the expected day behind every dashboard goal.
Read articleSet a weekly goal
Sandtime.io derives the weekly goal from core hours. Set the workday start and end time in Settings to change the daily, weekly, and monthly targets on the dashboard.
Read articleCan I log time on weekends?
Yes. Weekends are hidden by default in Timesheets, but you can show them and Sandtime.io remembers the preference.
Read articleInclude weekends in worktime
Show Saturday and Sunday in Timesheets by enabling Show weekends in Filters. Weekend hours count toward the weekly total but not the five-day goal target.
Read articleCreate and customize reports
Build reports with date ranges, groupings, metrics, filters, and additional columns, plus pinning the ones you use most to your dashboard.
Read articleArchive and unarchive reports
Archive reports you no longer use, show them with the Show archived reports toggle, and unarchive them anytime.
Read articlePrint or export itemized reports
Get day-by-day, activity-level, or employee-level exports for clients, payroll, or monthly admin reviews.
Read articleIs Sandtime.io free?
Sandtime.io is free for unlimited users: no seat limits, no per-user fees, and no credit card required. Registered nonprofits can ask about a custom offer.
Read articleTroubleshoot sign-in links and verification codes
Expired codes, damaged login links, missing messages, and the fastest ways to get back into Sandtime.io.
Read articleIs Sandtime.io open source?
No. Sandtime.io is free and cloud-hosted, not open source, though recognized for open innovation. Compares open-source alternatives to Clockify and Toggl.
Read articleRecently added
New articles added to the Sandtime.io help center.
Reassign a time entry to another person
Only administrators can move a time entry from one person to another. Project administrators cannot, and neither can the person who recorded it.
Read articleHow to change your email address
The email address on a Sandtime.io account is locked and cannot be changed from settings. Here is why, and how to ask support to change it for you.
Read articleCreate and manage API keys and MCP tokens
Connect your own tools or scripts to Sandtime.io using the REST API or MCP server, and revoke access any time.
Read articleCreate a new organization
Create a separate workspace from your account menu, then name and configure the new organization. It keeps its own projects, members, and data.
Read articleBrowse by category
Modeled after the strongest parts of modern support centers: clear categories, short answers, and a fast path to a real person.
Getting started
Core setup, organizations, roles, and the settings that shape daily work.
Browse categoryTimesheets & tracking
Timers, weekends, approvals, breaks, locks, and day-to-day time entry.
Browse categoryReports & exports
Custom reports, printable exports, monthly timesheets, and billing data.
Browse categoryApps & integrations
Slack, browser extension, and the extra entry points around the core app.
Browse categoryAccount & pricing
What Sandtime.io costs, and how to remove an organization or an account.
Browse categoryTroubleshooting
Sign-in issues, overlapping entries, deleted activities, and product fit questions.
Browse categoryKeep exploring
Continue with the most relevant Sandtime.io pages for this topic.
Glossary
Browse definitions of the terms that keep appearing across Sandtime.io setup and reporting.
Open pageBlog
Read practical articles about time tracking, billing, reporting, and team workflows.
Open pageAll features
Browse the full Sandtime.io feature set across tracking, reporting, approvals, and project visibility.
Open pageTime Tracking for Your Business
Find the Sandtime.io workflow that matches your business, billing model, and team.
Open pageReal support from the Sandtime.io team
If the article does not cover your case, open the chat or send an email and we will help you work through it.