Practical help for Sandtime.io
A single on-site knowledge base for setup, timesheets, reports, troubleshooting, and support-driven answers.
Popular answers
These are the questions teams most often need answered quickly.
Welcome to Sandtime.io: first setup checklist
A short path from a fresh workspace to usable projects, members, and reports.
Read articleCreate and switch organizations
Create separate workspaces, switch between organizations, and find focused help when data appears missing.
Read articleSettings, core hours, and dashboard goals
Use core hours to shape expected daily, weekly, and monthly goals, including part-time schedules.
Read articleSet a weekly goal
Sandtime.io derives the weekly goal from core hours. Set the workday start and end time in Settings to change the daily, weekly, and monthly targets on the dashboard.
Read articleCan I log time on weekends?
Yes. Weekends are hidden by default in Timesheets, but you can show them and Sandtime.io remembers the preference.
Read articleInclude weekends in worktime
Show Saturday and Sunday in Timesheets by enabling Show weekends in Filters. Weekend hours count toward the weekly total but not the five-day goal target.
Read articleCreate and customize reports
Build reports with date ranges, groupings, metrics, filters, and additional columns such as start and end time.
Read articleArchive and unarchive reports
Archive reports you no longer use, show them with the Show archived reports toggle, and unarchive them anytime.
Read articlePrint or export itemized reports
Get day-by-day, activity-level, or employee-level exports for clients, payroll, or monthly admin reviews.
Read articleIs Sandtime.io free?
Sandtime.io is free for unlimited users. No seat limits, no per-user fees, no credit card required.
Read articleTroubleshoot sign-in links and verification codes
Expired codes, damaged login links, missing messages, and the fastest ways to get back into Sandtime.io.
Read articleIs Sandtime.io open source?
No. Sandtime.io is free and cloud-hosted, not open source, though recognized for open innovation. Compares open-source alternatives to Clockify and Toggl.
Read articleRecently added
New articles added to the Sandtime.io help center.
How to change your email address
Why the email field is locked and how to contact us to change it.
Read articleCreate and manage API keys and MCP tokens
Connect your own tools or scripts to Sandtime.io using the REST API or MCP server, and revoke access any time.
Read articleArchive and unarchive reports
Archive reports you no longer use, show them with the Show archived reports toggle, and unarchive them anytime.
Read articleCreate a new organization
Create a separate workspace from your account menu, then name and configure the new organization.
Read articleBrowse by category
Modeled after the strongest parts of modern support centers: clear categories, short answers, and a fast path to a real person.
Getting started
Core setup, organizations, roles, and the settings that shape daily work.
Browse category8 articlesTimesheets & tracking
Timers, weekends, approvals, breaks, locks, and day-to-day time entry.
Browse category4 articlesReports & exports
Custom reports, printable exports, monthly timesheets, and billing data.
Browse category3 articlesApps & integrations
Slack, browser extension, and the extra entry points around the core app.
Browse category2 articlesAccount & billing
Pricing, paid plans, cancellations, and account or organization removal.
Browse category6 articlesTroubleshooting
Sign-in issues, overlapping entries, deleted activities, and product fit questions.
Browse categoryKeep exploring
Continue with the most relevant Sandtime.io pages for this topic.
Glossary
Browse definitions of the terms that keep appearing across Sandtime.io setup and reporting.
Open pageHubBlog
Read practical articles about time tracking, billing, reporting, and team workflows.
Open pageHubAll features
Browse the full Sandtime.io feature set across tracking, reporting, approvals, and project visibility.
Open pageHubTime Tracking for Your Business
Find the Sandtime.io workflow that matches your business, billing model, and team.
Open pageReal support from the Sandtime.io team
If the article does not cover your case, open the chat or send an email and we will help you work through it.