Troubleshooting
Sign-in issues, overlapping entries, deleted activities, and product fit questions.
Articles
Focused guides for this area of Sandtime.io.
Find data that appears missing after sign-in
Check the active organization, sign-in account, invitation, and access before recreating projects or time entries.
Read articleTroubleshootingTroubleshoot sign-in links and verification codes
Expired codes, damaged login links, missing messages, and the fastest ways to get back into Sandtime.io.
Read articleTroubleshootingOverlap notifications and entries that spill into the next day
Turn overlap alerts on or off and understand why some entries end up extending beyond midnight.
Read articleTroubleshootingCan deleted activities be recovered?
Deleted activities are not restorable from the UI. Here is what can be checked and when support may still help.
Read articleTroubleshootingIs Sandtime.io employee monitoring software?
Sandtime.io is a trust-based time tracker, not employee monitoring software or tattleware. Explains privacy boundaries and points to dedicated monitoring tools.
Read articleTroubleshootingIs Sandtime.io open source?
No. Sandtime.io is free and cloud-hosted, not open source, though recognized for open innovation. Compares open-source alternatives to Clockify and Toggl.
Read articleReal support from the Sandtime.io team
If the article does not cover your case, open the chat or send an email and we will help you work through it.