Troubleshoot sign-in links and verification codes

If a sign-in code expired or a login link looks wrong, the fastest fix is usually to start the sign-in flow again.

First things to try

• request a fresh sign-in link from the Sandtime.io home page or the sign-in page,
• check spam or junk folders,
• confirm the mailbox can receive messages from sandtime.io,
• if you copied the link out of an email app, try opening the mailbox in a browser instead.

What if the sign-in email never arrives?

Sometimes the recipient domain blocks or bounces authentication emails. In that case:

• verify the email address carefully,
• ask your IT team to review inbound mail filtering,
• sign in another way on the same address, as below.

Sign in another way, on the same address

Your account is identified by its email address, not by the method you used last time. Continue with Google, Continue with Microsoft, Continue with Yahoo, and Continue with Apple all open the same account as Continue with email, as long as the address behind them is the same one. When an emailed code will not arrive, that is usually the quickest way in, and nothing about the account changes because of it.

That caveat matters most with Apple. If you let Apple hide your address, Sandtime.io receives a relay address instead of yours, which is a different account - see Should I use Apple's Hide My Email?.

If the address itself is wrong rather than the delivery, it cannot be corrected from settings. See How to change your email address.

Is there a username and password I can use?

No, and that is deliberate. Sandtime.io signs you in with a link or a code sent to your email address, or with Continue with Google, Continue with Microsoft, Continue with Yahoo, or Continue with Apple. There is no password to choose, to forget, or to lose in somebody else's breach.

If typing a code every time is the part that grates, use one of the provider buttons instead. Once your browser already has that account open, signing in takes a click, and it reaches the same Sandtime.io account as the emailed code as long as the address behind it matches.

Why does Apple say my account is not linked?

Signing in with Apple can report that the account is not linked yet. Open your Apple ID settings, revoke Sandtime.io access, then sign in again. That is the fix the sign-in page itself offers.

When the link itself seems damaged

Some email clients or redirectors can break long authentication links while copying or opening them. Opening the email in a browser often avoids that issue.

After you get in

If the projects, timesheets, or reports you expect are missing once you are signed in, you are probably looking at a different organization rather than at lost data. See Find data that appears missing after sign-in.