Time Tracking for IT Companies
IT companies and MSPs live by the hour - but when time goes unlogged across tickets, remote sessions, and site visits, clients get undercharged, profitable contracts look expensive, and renewal pricing is a guess. Sandtime.io lets your team log time per client and ticket from any device, tracks managed services hours against contracted amounts in real time, and gives you clean billing data before the invoice goes out.
IT Companies & Managed Service Providers: why they choose Sandtime.io
Track time by client and ticket
Assign every hour to the right client and ticket - break-fix, project work, managed services, and on-call - as it happens. Know exactly what each client is costing before the invoice goes out.
Monitor contract and retainer usage
See how many hours each client has consumed against their managed services contract or retainer. Know when a client is over their included hours before it becomes a conversation.
Know which clients are actually profitable
Know the real labor cost behind each managed services client. Find which clients generate the most support demand and use that data to price renewals accurately.
One account for the whole team
Track time across engineers, technicians, helpdesk staff, and project managers from one shared account. No chasing separate timesheets from the team at the end of the month.
Common use cases
- Log time per client and ticket as each job or call ends
- Monitor managed services hours against contracted amounts in real time
- Track project hours separately from break-fix and support time
- Pull client billing reports without reconstructing the month
- Keep engineer, helpdesk, and project manager time in one account
- Export time data by client for invoicing and contract renewal reviews
Key features
One-click timers
Start timing when a ticket opens and stop it when it closes. One click logs to the right client without interrupting the work.
Retroactive time entry
Add time for a call, a remote session, or a site visit after the fact. Nothing is lost because you were focused on resolving the issue.
Multiple clients at once
Run separate timers for multiple active clients simultaneously. Each client tracks independently so hours never cross between accounts.
Export and report
Pull time reports by project, engineer, or date range. Export to CSV for invoicing, contract reviews, or client reporting.
Keep exploring
Continue with the most relevant Sandtime.io pages for this topic.
Track breaks and other non-billable time
Sandtime.io has no dedicated break timer. Non-billable projects with the Billable switch off keep breaks in your timesheet and out of what you bill.
Open pageBillable Hours
Work hours that can be charged to a client or project. Essential for professional services firms to track revenue.
Open pageCost, revenue, and billable reporting
Use billable flags and rates to understand project profitability without losing the self-reported workflow.
Open pageCost
The expense associated with employee work hours. Calculated by multiplying time by cost rates for profitability analysis.
Open pageCreate a project for reported time
Create projects that people can report against, mark them billable or non-billable, and keep reporting tidy.
Open pageCustom Reports
User-defined reports with flexible groupings, metrics, and filters. Custom reports answer specific business questions.
Open pageTrack your first hour today
Create your free account and see results in minutes.