Time Tracking For
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Time Tracking for IT Companies

IT companies and MSPs live by the hour - but when time goes unlogged across tickets, remote sessions, and site visits, clients get undercharged, profitable contracts look expensive, and renewal pricing is a guess. Sandtime.io lets your team log time per client and ticket from any device, tracks managed services hours against contracted amounts in real time, and gives you clean billing data before the invoice goes out.

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Why IT Companies & Managed Service Providers choose Sandtime.io

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Track Time by Client and Ticket

Assign every hour to the right client and ticket - break-fix, project work, managed services, and on-call - as it happens. Know exactly what each client is costing before the invoice goes out.

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Monitor Contract and Retainer Usage

See how many hours each client has consumed against their managed services contract or retainer. Know when a client is over their included hours before it becomes a conversation.

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Know Which Clients Are Actually Profitable

Know the real labor cost behind each managed services client. Find which clients generate the most support demand and use that data to price renewals accurately.

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One Account for the Whole Team

Track time across engineers, technicians, helpdesk staff, and project managers from one shared account. No chasing separate timesheets from the team at the end of the month.

Common use cases

  • Log time per client and ticket as each job or call ends
  • Monitor managed services hours against contracted amounts in real time
  • Track project hours separately from break-fix and support time
  • Pull client billing reports without reconstructing the month
  • Keep engineer, helpdesk, and project manager time in one account
  • Export time data by client for invoicing and contract renewal reviews

Key features

One-Click Timers

Start timing when a ticket opens and stop it when it closes. One click logs to the right client without interrupting the work.

Retroactive Time Entry

Add time for a call, a remote session, or a site visit after the fact. Nothing is lost because you were focused on resolving the issue.

Multiple Clients at Once

Run separate timers for multiple active clients simultaneously. Each client tracks independently so hours never cross between accounts.

Export and Report

Pull time reports by client, engineer, ticket type, or date range. Export to CSV for invoicing, contract reviews, or client reporting.