Time Tracking for IT Companies
IT companies and MSPs live by the hour - but when time goes unlogged across tickets, remote sessions, and site visits, clients get undercharged, profitable contracts look expensive, and renewal pricing is a guess. Sandtime.io lets your team log time per client and ticket from any device, tracks managed services hours against contracted amounts in real time, and gives you clean billing data before the invoice goes out.
IT Companies & Managed Service Providers: why they choose Sandtime.io
Track time by client and ticket
Assign every hour to the right client and ticket - break-fix, project work, managed services, and on-call - as it happens. Know exactly what each client is costing before the invoice goes out.
Monitor contract and retainer usage
See how many hours each client has consumed against their managed services contract or retainer. Know when a client is over their included hours before it becomes a conversation.
Know which clients are actually profitable
Know the real labor cost behind each managed services client. Find which clients generate the most support demand and use that data to price renewals accurately.
One account for the whole team
Track time across engineers, technicians, helpdesk staff, and project managers from one shared account. No chasing separate timesheets from the team at the end of the month.
How an MSP sets up Sandtime.io
An MSP or IT company sets up Sandtime.io with a project per client, or per client and contract type when managed services and project work are billed differently. Technicians log each ticket against it from the desktop app, the Chrome extension or Slack, and a monthly report shows the hours per client to compare with each contract.
- Mirror your contracts in projectsCreate a project per client, or one per client and contract type, for example managed services and a server migration for the same company. Mark contract work billable and keep internal tooling and certification study on a non-billable project.
- Invite engineers, helpdesk and PMsEngineers and helpdesk staff sign in with Microsoft, Google, Apple or email. Service managers become Project Administrators for the clients they own, and helpdesk Users see only the client projects they are assigned to.
- Log time per ticket where you workStart a timer from the Windows or macOS app, the Chrome extension or a Slack slash command, and put the ticket number in the entry name. After an on-call night, add the call-out with its start and end time.
- Review contract usage before invoicingGroup the month’s report by project and activity to see hours per client and per ticket, then compare them with each contract. Export it to Excel or CSV for invoicing, or pull the hours into your own dashboard through the REST API.
Step by step in the help center: invite the team with the right role, approve a week from the email, and turn on auto-locking.
Common use cases
- Log time per client and ticket as each job or call ends
- Monitor managed services hours against contracted amounts in real time
- Track project hours separately from break-fix and support time
- Pull client billing reports without reconstructing the month
- Keep engineer, helpdesk, and project manager time in one account
- Export time data by client for invoicing and contract renewal reviews
Key features
One-click timers
Start timing when a ticket opens and stop it when it closes. One click logs to the right client without interrupting the work.
Retroactive time entry
Add time for a call, a remote session, or a site visit after the fact. Nothing is lost because you were focused on resolving the issue.
Multiple clients at once
Run separate timers for multiple active clients simultaneously. Each client tracks independently so hours never cross between accounts.
Export and report
Pull time reports by project, engineer, or date range. Export to CSV for invoicing, contract reviews, or client reporting.
Where Sandtime.io stops
Better to know before you invite the team. These are the gaps people in this line of work ask about most.
- No invoicingSandtime.io does not send invoices. The Invoices report template lists time, rate, net revenue, tax, and total per project, and you export it to Excel or CSV for your billing software.
- No project budgetsThere is no budget field or budget alert. A report grouped by project shows hours, cost, and revenue so far, and you compare them with the estimate yourself.
- Reminders are a weekly emailThe fill-timesheet reminder is one email, sent on Friday at 6 PM while auto-locking is on. It is off by default, so each member switches it on in their notification settings.
Keep exploring
Continue with the most relevant Sandtime.io pages for this topic.
Track breaks and other non-billable time
Sandtime.io has no dedicated break timer. Non-billable projects with the Billable switch off keep breaks in your timesheet and out of what you bill.
Open pageBillable Hours
Work hours that can be charged to a client or project. Essential for professional services firms to track revenue.
Open pageCost, revenue, and billable reporting
Use billable flags and rates to understand project profitability without losing the self-reported workflow.
Open pageCost
The expense associated with employee work hours. Calculated by multiplying time by cost rates for profitability analysis.
Open pageCreate a project for reported time
Create projects that people can report against, mark them billable or non-billable, and keep reporting tidy.
Open pageCustom Reports
User-defined reports with flexible groupings, metrics, and filters. Custom reports answer specific business questions.
Open pageTrack your first hour today
Create your free account and see results in minutes.